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Contact NJ Transit Customer Service

NJ Transit Phone Numbers and Emails

Toll-Free Number:

  • (800) 772-2287
    TTY
Call customer service

Customer Service:

  • (973) 275-5555
  • (800) 648-0215

Sales:

  • (973) 491-7220
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NJ Transit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call NJ Transit is 8007722287. 58% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 4 minutes.

  • People call NJ Transit mainly because of request for information, product/ service, payments and charges.

View full overview ›

How to Contact NJ Transit Customer Service?

Most Popular Number:

(800) 772-2287
TTY
Total calls: 80 Issue resolved: 1 Last call: Jun 14, 2025

If you have any queries, problems, or concerns related to NJ Transit, you have the option to reach out to NJ Transit headquarters through mail. To contact NJ Transit customer service via mail, address your correspondence to 1 Penn Plaza East, Newark, NJ 07105, the mailing address for NJ Transit headquarters.

In addition to mailing your inquiries, if you require a prompt resolution to your issues, there is a direct phone line available for you to call. By dialing 1-973-275-5555, you can speak directly with NJ Transit representatives, who can assist you. This phone line is operational every day from 8:30 am to 5:00 pm, giving you a convenient window of time to reach out and seek assistance.

NJ Transit operates 24 hours a day, 7 days a week to provide transportation services. However, for administrative offices and customer services, the typical working hours are from 8:30 am to 5:00 pm ET, daily. Different departments or facilities within NJ Transit may have slightly different hours of operation.

To contact NJ Transit Customer Service by phone, use the following number: 973-275-5555. This customer service phone number will connect you to NJ Transit customer service office, where you can get assistance with inquiries, ticket information, schedules, or any other related matters. While the operator assistance is available from 8:30 am to 5:00 pm ET every day, you can get automated information 24/7.

PissedConsumer Club

Contact Information

NJ Transit Website:

NJ Transit Help Center:

Corporate Office Address:

NJ Transit
One Penn Plaza East
Newark, New Jersey 07105
United States

Other Info (opening hours):

Hours:

Daily: 8:30 AM - 5 PM

More contact details

NJ Transit Rating Based on 8 Reviews

Rating details

2.0
more details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Number of Destinations
Additional Fees

Rating stats

Rating trend

Summary of NJ Transit Customer Service Calls

137 TOTAL
CALLS
03:30 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NJ Transit?

Request for Information Question:

  • “Need assistance to get to train going to Providence RI”
  • “Bus information to Atlantic City”
  • “How much is a round-trip BuzzFeed ticket on New Jersey transit from New York City to Atlantic City?”

Product/ Service Question:

  • “Complaints about 744 and 748”
  • “Complaints about bus 406”
  • “Complaint”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “La app me dio un tiket mal”
  • “Problema con mi cuenta del app para mi psse del mes de diciembre”

Payments and Charges Question:

  • “Set up direct deposit”
  • “Disability discount transit application!”

Shipping and Delivery Question:

  • “Lost items/bag”

Account Question:

  • “Because im a disabled Senior with pacemaker and otherhandicaps like PACEMAKER LEAKY HEART VALVE. , leaky heart high blood pressure, and CANT walk...i and i was in an accident but your new penalties are causing sick people to suffer... when we were”

Refund Question:

  • “I need a refund. Used my phone to pay but did not receive a ticket”

Employment Question:

  • “Job”

Other Question:

  • “What time is the next bus #832 going to Seaview square mall”
  • “Who was told to call”
  • “I lost my book bag in the bus”

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